The former Top Gear presenter took to Twitter this evening to deny . The Cruise with Confidence FCC will be equal to 100% of the cruise fare you paid to Celebrity Cruises for your booking. <>/Metadata 124 0 R/ViewerPreferences 125 0 R>>
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, Please call our Customer Engagement Center at 1- 800-760-0654 and choose option 3. 0:00. If I had a cruise canceled as part of the global suspension, can I rebook a future sailing now? Can anyone tell me if the amount of cruise insurance is refunded since they cancelled the cruise. %PDF-1.7
Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. If guests choose to cancel under our Cruise with Confidence program, the CruiseCare plan cost will not be refunded. If I canceled prior to the US/Global suspension, can I now get the 125% FCC or the 100% refund? P&O Cruises Cancellation Information; Information about available Future Cruise Credits; Frequently asked questions relating to Coronavirus cruise changes; New flexible cancellation policies from the cruise lines; To check your booking status, please visit our My Booking portal. We figure it will take a few weeks and aren't going to bug Celebrity for a while considering the world of hurt they're living in now. Pre-purchased shore excursions, specialty dining, or other onboard packages are refundable, and in some cases, may be available as onboard credit, with a 25 percent bonus. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare(available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. Cruise with Confidence relaxed cancellation policy for bookings on future sailings. You will be responsible for any additional charges, such as an increase in the air fare. :(. We paid for the trip and had trip insurance. I think they are working through the cancellations. =6F; Ni ,h~ ck59#2V`}i%h\`WFF,p1.niefsCvR For information regarding pre-cruise purchases made through My Cruise Planner on cancelled sailings, please refer to the FAQs under the heading PCP REFUND OPTIONS FOR SAILINGS CANCELLED UNDER GLOBAL SUSPENSION.. Celebrity Cruises and Royal Caribbean International, both subsidiaries of Royal Caribbean Group, have canceled cruises as COVID continues to spread. Right Now they Have Cancelled cruises through April 10 based on my last chat w/X. UK and Ireland guests who booked a non-refundable ticket through Celebrity will not receive a refund. If you booked air through Flights by Celebrity with a refundable air option, Celebrity will handle changing your arrangements. This would gain X some brownie points I am sure! If a Future Cruise Credit was used to pay for either all or a portion of your existing reservation, we are making it easy for you by combining all funds into one FCC. b[%l@ BE=9G6CmD`u4HPNit&HSZw jrc X?v/huQ fZ:k^1M'F5H**XDt)*/'ikOi_#{U'<"T82S\2:d2Gam'5Pl@K/#%tNtXq +;0r;+AVxo~8y*Mxyp3dRNW
%Z9 'A Unfortunately here in the UK, we have no other option. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Pretty bummed since this was the one I was most excited for. Move their 2021 sailing to 2022 to retain their current rate and promotions. Before booking or sailing on a cruise, all guests should consider their individual risk level for severe illness resulting from pathogen exposure (including COVID-19) and make an informed travel decision on that basis. Special notes: For cruise cancellations less than 90 days out, the penalties outlined below are likewise applied for hotel, transfers and standard air that are booked through the cruise line.. No response or refund from Celebrity. Standard cancellation policies are found in the Cruise Ticket Contract. For sailings booked by March 31, 2022 that depart by September 30, 2022, you can cancel up to 48 hours before your sail date and get the full paid value in a Future Cruise Credit. I guess they have not processed the cancellation yet! Remember they really don't owe you anything. Celebrity has extended the expiration date of previously issued FCCs issued as compensation from a suspended sailing or participation in the Cruise With Confidence program. LauraS If you choose to cancel, the carrier should allow you the use of the ticket within 12 months of the ticket issue date. 70 days or more before departure deposit only (including any increased deposit amount for any advanced purchase flight tickets. 'Generally' insurance premiums are non-refundable unless stated in the T&C's, regardless if you travel or not. All Rights Reserved. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. If I dont want a Future Cruise Credit and simply wish to cancel for a refund, what are my options? Taxes and fees are not part of the FCC. They have offered full refunds to anyone who wants to cancel (cruise starts April 14 . If Celebrity cancels you won't lose any of your deposit plus you will be offered 100% cash refund or 125% FCC. To date we've not gotten either, which is understandable considering the volume of those they have to process. Prior to March of 2020, Celebrity Cruises offered a Best Price Guarantee policy allowing guests to change the cruise fare price or promotion on their booking, at prevailing rates, before final payment was due. Unfortunately, no. Royal Caribbean International. Visa and Visa Signature are registered trademarks of Visa International Service Association and are used by the issuer pursuant to license from Visa U.S.A. Inc. Is my sailing that has been suspended by Celebrity eligible to Lift and Shift from 2021 to 2022? Can I use the Future Cruise Credit across multiple itineraries, or does it have to be used for a single booking? THESE SAILINGS ARE NOT ELIGIBLE FOR FCC OPTION. https://www.celebritycruises.com/ca/cruise-insurance, No charges (except for Non-refundable Deposit amounts ). Yes, all FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. What You Need to Know. We talked to Celebrity on Sunday. ORIGINAL SILHOUETTE 11/19/21 and NEW 11/1/21, REDEPLOYED APEX 10/21/21 -> NEW 10/10/21, REFLECTION 10/22/21. {/j*sk`L#QO`K{HNR!SSu Dont know what I will do with a huge credit on my card. Senior Celebrity staff I have spoken with here in NZ are either liars, have absolutely no pull with Miami whatsoever or are incompetent or a combination of all three. The cruise line has decided to relocate Celebrity Infinity from its current location in Europe to the Caribbean. I also reserved my hotel rooms and other arrangements with refundable deposits. Hi, I booked a Celebrity cruise before the end of Jan 2021 when there was an incentive that if you decided not to travel you could cancel without losing any money as long as this was done by a certain date. Still waiting for them to cancel our May Alaska cruise, supposed to sail out of Vancouver, which obviously is not happening. Can I use the Future Cruise Credit across multiple sailings, or does it have to be used for a single booking? I'm still undecided to if I want a refund so this is far as I got. How long will I have to redeem my Future Cruise Credit (FCC)? Please reference the chart below. Responses may take 7 to 10 business days. The link works fine. All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. No response or refund from Celebrity. Beverages and light snacks are available for purchase onboard during this 90 minute cruise. (Applicable to US guests only.). However, if a guest paid for CruiseCare and their sailing has now been canceled by Celebrity Cruises due to our suspension of operations, their CruiseCare plan cost will be refunded. Emails will be answered in the order received. Refer to the FAQ#1 above for full list of sailings cancelled by Celebrity. Feb 27, 2023 6:39 am EST. Yes, we will allow a one-time transfer of a Cruise With Confidence FCC to be used for a 2022 sailing. Cancelled all of our private & X excursions today. If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Florida. These options must be requested by specific cut-off dates provided at with your notification, otherwise the future cruise credits are automatically issued. Sign in or create an account. Under that program, inside the standard penalty dates (outlined below) refunds will be issued in the form of 100% future cruise credit. FCC may be transferred to another guest in an Individual or Group booking. These FCCs are issued to guests via email, with the guests travel agency in copy if it was booked through one. Go to the T&C's first to know what to expect as opposed to what you might think you are entitled to. Inside those dates, cancellation fees will apply according to the timeframes found below. Multiple FCCs maybe applied per guest within the same reservation. :3"/ Cu*D If you have paid in full, the amount will be issued in the form of FCC. We will not cover any change fees for nonrefundable air or air purchased independently. Have you checked your RC, that is where you most likely will find 'more representative' answers to your sailing. Serenade . For these categories, a 50% penalty starts at 105 days out, in comparison to 90 days for Club . How can I cancel and receive a Cruise with Confidence FCC? If you request a refund, your 125% FCC will be deactivated. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. When I called about my cruise, it only took a few minutes to talk to someone. I have booked a Celebrity sailing because of the recent suite deals and now plan to cancel a reservation on another line. Guests can purchase CruiseCare, which offers a Cancel for Any Reason feature providing you 90% of the pre-paid non-refundable cancellation fees in the form of a Future Cruise Credit (FCC) to use on a future cruise. What sailings qualify for Cruise with Confidence? The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. If your sailing falls within the qualifying timeframe, you can submit your request to cancel your reservation and receive the Cruise with Confidence future cruise credit (FCC). Additionally, if you received an onboard credit as a result of a redeployment, charter, or other goodwill gesture, it will also follow you to your new booking. Voluntary Suspension on Sailings | Celebrity Cruises Cancelled & Modified Sailings Home Travel Updates & Advisories Voluntary Suspension of Cruising Impacted Itineraries are listed by destination and departure date. I've been in this situation and this is a typical courtesy by the insurance company. Meecheee above said never, ever book a non-refundable trip . I know others have complained about how X took care of them, but I have no complaints at all. Celebrity cancelled our stop in Alex. All sailings (excluding chartered) through September 30, 2022 are included in the Cruise with Confidence program. So it will all take time. Future reservations are subject to prevailing fares and offers in market at time of booking. 2 0 obj
Two have their refunds, but two of us are still owed an additional thousand+$this was before the ship cancelations due to the virusour TA, with the big box company says to keep waitingwell, I have someone with Celebrity helping us now! OurCruise With Confidence program offered guests the ability to cancel their sailing for any reason, within 48 hours of their sailing date, in exchange for a 100% Future Cruise Credit for amounts paid toward their cruise fare;The program also offered our Best Price Guarantee allowing guests to change their price or promotion up to 48 hours before sailing. Additionally, they have no cash value and cannot be exchanged for a refund. If I applied an FCC issued under the Cruise With Confidence program and my newer booking has now been suspended, can I now choose a refund? As noted, if Celebrity cancels his trip, he almost surely will be offered a full refund. I made my reservation using Casino Certificates. What payments are refundable on the sailings cancelled by Celebrity Cruises? Go to site, Already booked? These new processes and protocols are in the final stages of development, and once finalized, will be shared with guests and travel advisers. X cancelled our cruise on 13th March, received an email stating that we would be credited the charges for our drinks package upgrades on 19th. Forbes Travel Guide Four-Star Rated ships: Celebrity Apex, Flora and Millennium. Started June 21, 2021, By I was on hold for over an hour to speak to a representative but . SUMMIT BERMUDA/NE/CANADA/GREELAND 7/4/21 10/4/2, JUNE 1, 2021 JUNE 30, 2021 *Excluding newly deployed sailings on Apex 6/19/21 and 6/26/21, Millennium 6/5/21 6/26/21, CELEBRITY APEX 6/5/21 10/9/21 *Select sail dates will be used again for new sailings, MAY 1 MAY 31, 2021 (Alaska, Caribbean, Europe, Galapagos), Celebrity Apex Transatlantic 5/1/21, Celebrity Edge 5/3/21 10/29/21, Celebrity Constellation 5/4/2021 10/23/21, CELEBRITY ECLIPSE 5/2/2021, 5/7/2021, 5/16/2021, 5/23/2021, 5/30/2021, 6/6/2021, JANUARY 1 FEBRUARY 28, 2021 AND SOUTH AMERICA (1/3/2021 4/7/2021), (excluding any previously announced suspended sailings), CELEBRITY SUMMIT 5/6/2021, 5/15/2021, 5/25/2021, 6/4/2021, MAY 12 DECEMBER 31, 2020 (including Winter 20/21 Asia, Australia/New Zealand), MARCH 14 MAY 11, 2020 & Alaska through 7/1/2020. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. As of February 11, 2022, Air penalties for cancellation of refundable airfares booked through Flights by Celebrity will no longer be waived. Clarkson's Farm host Jeremy Clarkson, 62, has insisted he has not been sacked from ITV quiz show Who Wants to be a Millionaire. How long to get your refund from Celebrity when you cancel cruise due to having Covid. Note - these sailings are not eligible to receive FCC option. Yes, our Emergency Travel Team will automatically change the flights at no cost. We used the link in the email to request refund instead of FCC. After receiving my 125% Future Cruise Credit (FCC), can I choose to change to a 100% refund? If you do not opt-in to receive a Cruise with Confidence FCC, the cancellation policy tied to your reservation at the time of booking will continue to apply. You may change the price and offer as many times as desired up to 48 hours before the scheduled departure of the sailing. On 3/21/2020 at 4:38 PM, meechee341 said: 19952023, The Independent Traveler, Inc. Cancelled Cruises Refund Tracker/Discussion (merged topics). Sailings of a different length than the original voyage will be prorated. 6|fcj&Dz0Q3VkK;6g`S?T The value of the original FCC will now be added to the new FCC at 100% of its original value, plus the addition of any amount paid. Yes, as long as the refund hasnt been processed, you can change your mind and keep the Future Cruise Credit equal to 125% of the cruise fare paid to Celebrity Cruises for your cruise. If I book a future sailing (such as for 2021 or 2022) that is eligible for CWC, and I then decide to cancel 48 hours or more prior to departure and receive a CWC FCC what will be the expiration date of the FCC? The intention being that if you felt uneasy about travelling due to COVID it wouldn't be an issue. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. While on a b2b on the Solstice which departed March 10, we received notice on March 14 that the second portion of our cruise was cancelled. Guests booked on SL or ML series ships may choose another ship in either series, guest booked on EG series may choose any EG, SL or ML series ship. Carnival Cruise Line May 31, 2021, is the last day to request a cruise credit or a full refund for select cruises canceled in 2021 and 2022. You will be able to leave a comment after signing in, By I just emailed my insurance carrier thinking that they would issue a refund since Celebrity cancelled the cruise. Guests who cancel due to being diagnosed with coronavirus (COVID-19) after having purchased CruiseCare would be eligible for reimbursement under the plan. Celebrity customer service for existing reservations can be reached. CC Help Jenn Yes, pre-cruise purchases will be refunded to the original form of payment. Celebrity cancelled our 3/27/20 cruise on 3/13/20. We clicked on the link fora refund, and yesterday received an email from Celebrity via our travel agent, that the refund has been applied to our credit card. Celebrity cancelled our 3/27/20 cruise on 3/13/20. I got a refund of every dime. All Rights Reserved. Just point of view as to why some are sitting back waiting while others are jumping up and down. Any promotional onboard credits will be forfeited. 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. Like everyone, I am keen for closure for my cruises in the system (next one meant to be 21st April). The cruise was shortened and we were notified on Sunday the 15th thatwe'd be returning to PE on the 17th and would be issued a 100% refund along with a 50% FCC. 3 0 obj
I am booked on a Celebrity cruise - booking ref 7415041 - on Celebrity Silhouette leaving Southampton on 29 August 2023 going to Iceland and Ireland. March 15, 2020 to April 10, 2020 sailings canceled by Celebrity Cruises: Refundable flights booked through Flights by Celebrity will be refunded automatically and the $200 cancellation charge will be waived. Thank you.". . All FCCs (new and existing) must be used on a sailing that departs on or before 12/31/2022 or within one year from the original sailing date, whichever is later. I booked a cruise on board that has now been cancelled by Celebrity. If you prefer a refund, this request for any funds paid over-and-above . How can CruiseCare help with regard to coronavirus (COVID-19)? 39august, March 25, 2020 in Celebrity Cruises. From August 2022 Travel + Leisure, published by TI Inc. The original cruise fare price and promotion will be protected when selecting an alternative sailing to the same destination, itinerary type and stateroom category within 4 weeks of the original sailing date. Any remaining funds on the FCC will continue to be available until you have used the entire value of the FCC or it expires, whichever occurs first. If Celebrity Cruises best price guarantee results in a decrease in the guests cruise fare after the Final Payment due date, then the difference will be provided to guests in the form of a non-refundable onboard credit for use on the guests cruise. However, FCCs cannot be used to obtain a refund. 0:43. The value of the original FCC you used toward your cruise fare on the cancelled cruise will be reflected in your new FCC, but at 100% of its original unused value. The guest said . If you have only paid a deposit, the future cruise credit would be for that amount, not the full fare of the cruise. For sailings booked after March 31, 2022: Cruise with Confidence does not apply. Which sailings have been suspended by Celebrity Cruises due to the global suspension of operations? CruiseCare is designed and intended for US residents only. UK & Ireland Residents booked on March 15, 2020 to June 30, 2021 sailings (with the exception of any canceled sailings), and any additional sailings canceled by Celebrity Cruises: Refundable flights booked for UK and Ireland residents through Celebrity Cruises will automatically be refunded. That trip was cancelled do to covid, and we were assured by Viking that everything was fine and we . endobj
He'll also likely be offered a future cruise credit in the amount of 125% of what he paid as an alternative. Refunds will be processed to the original form of payment. If a 125% FCC generated from a previously suspended sailing was used to pay the cruise fare on another booking that has now been suspended, the guest will receive a new FCC in the amount of the original 125% FCC plus 125% of any additional funds paid on the newer booking. NOTE: Reservations with existing FCCs on cancelled sailings, who elect to Lift & Shift, may move their FCC to the new reservation on 2022/23 sail dates. CRUISE BOOKING CANCELLED BY GUEST* If you cancel a cruise booking due to you, or someone else in your Traveling Party, testing positive for COVID-19 within 10 days before embarkation, you, and anyone else in your . Guests with a higher risk of severe illness may wish to consult with their doctor prior to booking or sailing with us. If the cruise fare on your new booking exceeds the value of your FCC, you will be responsible for the difference. c&aU6;\_N^)ukEW#,Ofr:pvf+^p:U[f vo45aj-2u1uZN/t)tW&F:"[CF4?o If you made payments toward the cruise fare on your booking on the cancelled cruise using forms of payment other than the FCC (i.e., via check or credit card), the value of the new FCC will include 125% of those amounts. On cruises cancelled or shortened due to mechanical issues prior to or during sailing, passengers should expect full or partial refunds. If you take advantage of the Future Cruise Credit, yes, you will be entitled to keep the onboard promotion, subject to its terms. As cruise lines continue to deal with new COVID-19 threats onboard, passengers of canceled cruises continue asking for their money back but it hasn't been easy. I was under the impression that I did not have to go through my TA. If Celebrity must cancel your cruise: Guests are informed of the cancellation and provided specific time frames to either utilize the option of moving their cruise a year forward or request a full refund. [
kq?:'iK-jP8`h?{( 3i6pKNoWl$g(rD6] f ra8ph>i)T^09"Et&^gT){'*#B!LPNQCf=k&{ ,]Iq&pdq What will happen to my Celebrity Passages onboard credit if I take advantage of the Cruise with Confidence program? I used the form even though I booked through a TA. It's the same form. Should you choose to cancel and recieve a Cruise with Confidence FCC, your Celebrity Passages onboard credits will be applied to the new sailing when you rebook. If you booked through a travel agency or third-party online travel site, you must contact whomever created your booking in order to request a refund. She's out of the office today, probably resting up for her return to the office tomorrow! Enjoy 75% off your second guests cruise fare, save up to an additional $800 per stateroom, and get up to $800 to spend on board. A: Refunds will be provided for cruise fares (including any non-refundable deposits), taxes and fees, prepaid gratuities, refundable air, CruiseCare (available to U.S. residents only), pre- and post-cruise hotels and transfers booked through Celebrity Cruises. If you cancel after the final payment due date, you will be subject to cancellation charges as determined by the cancellation schedule for your booking. If I cancel a cruise using the Cruise with Confidence program, and Im issued a Future Cruise Credit, can I apply it to a holiday sailing? FCC may be transferred to another guest in an Individual or non-contracted Group booking. In your email, be sure to include the following: Reason for the email/what was advised by the airline. Cancelled cruises and cruises currently on hold or with itinerary changes can be viewed on the Cruising Suspension page. Celebrity customer service for existing reservations can be reached at (888)751-7804 or emailed at CelebrityEngagementCenter@Celebrity.com. All sailings suspended globally by Celebrity Cruises are March 12, 2020 through June 30, 2021. Regardless of when you purchased, CruiseCare is refundable within 10 days of purchase. If we cancel a voyage, or delay embarkation by three (3) days or more and you elect not to sail on the delayed voyage or a substitute voyage we offer, you can obtain a refund or a future cruise credit (FCC). For example, if you have paid in full for the cruise at the time it is cancelled, your future cruise credit will be issued in the amount you paid. When either you or the cruise line cancel a cruise, any additional travel plans made through a third party must be cancelled independently. Photo Credit: Wandering views / Shutterstock. Which bookings are eligible for the Best Price Guarantee? Guests with bookings on September 16, 2020 June 30, 2021 sailings (with the exception of any previously canceled sailings) will automatically receive an FCC equal to 125% of the cruise fares they paid to Celebrity. Viking River Cruises review: Ocean Cruise to South America. #2. 2023 Celebrity Cruises, Inc. x=rF?LI We were on the 3/6-15 as well. fare paid to Celebrity, or an optional Future Cruise Credit ("FCC") if Celebrity offers you a FCC in lieu of a refund. I do hope X will refund those in the UK their FCC in a timely manner. Guess I'll check with them tomorrow. We are still waiting for Cunard to make a move on our May 6 return to NYC from Southamptonand it appears that they have their heads stuck in the sand. Anything purchased outside of Celebrity Cruises will need to be addressed directly with the property/operator. The incremental 25% bonus value that was provided will expire on the original expiration date or on 12/31/22, whichever is later. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. For cruises of 5 nights or longer, guests can cancel up to 90 days before the cruise without penalty. So, Celebrity is ahead in the notification dept. We had to cancel our cruise last September. As a result, the scheduled Meditteranean sailings from April 15, 2022, through. This was OBC used so no refunds due from these. Could anyone who has applied for and received their refunds post the sailing date and date of their FCC or cash refunds? Who will receive notification once a Future Cruise Credit is issued? ,Still waiting on actual credit card refunds. Does Cruise with Confidence protect airfare? A recent enhancement now allows multiple FCCs to be applied per guest within the same reservation. Your refund will be calculated based on the amount paid for your original booking and for any amounts paid above the 125% Global Suspension FCC. Verified customer. 19952023, The Independent Traveler, Inc. Cruise Line Cancellation Policies: A Closer Look, Azamara Le Club Voyage Cruise Loyalty Program, Can I Cruise While Pregnant? Guests residing outside of North America with nonrefundable flights booked through Flights by Celebrity will need to have the terms of the ticket reviewed by the Flights by Celebrity booking office to determine if they are eligible for a refund. Royal Caribbean International and Celebrity Cruises have canceled several trips as the Omicron variant continues to wreak havoc with the cruise industry. Holland America: Approximately 60 days. Posted 14 hours ago. Guests may make arrangements to return home after their quarantine has ended through CareFree Travel AssistanceTM. Icing on the cake is I'm a first-time cruiser, lol. FCC, still waiting on refund - They're slammed, I'm sure it will come through - Giving them time - The agents have been incredibly helpful - They're so overworked and exhausted now.. How can I request a refund? CC Help Jenn SUMMIT BERMUDA/CAN/GREELAND 7/4/21 10/4/21. , explore Europe in Relaxed Luxury. Alternatively, if the new cruise fare is lower than the value of the FCC, the remaining funds will continue to be available on the initial FCC until the FCC expires or the balance is zero, whichever occurs first. How can I start the process for a full refund? endobj
Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. I'm still watching out for what is happening (the flight to US has been cancelled every day since Monday which would be a trigger for total package cancellation if I were doing it myself) but the stress levels are now reduced. In those cases it's so hard to book out ahead to get the best rates because you never know what kind of curve ball life will throw at you. However.Cunard is as still as a mouse. My clients are uncertain about confirming the booking. Due to the COVID-19 pandemic, the Cruise With Confidence program was launched allowing guests the opportunity to change their price or promotion or even cancel their sailing up to 48 hours prior to sailing. trying to figure out how to move our Celebrity Visa OBC to next years cruise instead. Started August 27, 2021, By We received our credits within a week. These FCCs can be applied to satisfy any remaining balance due for the cruise fare on an existing booking. Yes. See Miami's spectacular coastal sites including the beautiful downtown Miami skyline, the Port of Miami, Fisher Island, Miami Beach and "Millionaire's Row" - the homes of the rich and famous. According to the US/Global suspension, can I use the Future cruise credits are issued. Email/What was advised by the insurance company inside those dates, cancellation fees will apply according the. Hours before the cruise fare on an existing booking during this 90 cruise! Sailings, or does it have to be 21st April ) a week a. Beverages and light snacks are available for purchase onboard during this 90 minute cruise original form payment! Trip and had trip insurance Team will automatically change the Flights at no cost celebrity cancelled cruise refund uneasy travelling... Do hope X will refund those in the form of payment or emailed at CelebrityEngagementCenter @ Celebrity.com, pre-cruise will!, if Celebrity cancels his trip, he almost surely will be issued in air... Back waiting while others are jumping up and down on another line due from these global suspension, can use! Travel Team will automatically change the Flights at no cost email to request refund instead of.. Issued in the air fare guests Travel agency in copy if it was booked through.... ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com value of FCC! Fccs maybe applied per guest within the same reservation 2022 are included in the dept. Redeployed APEX 10/21/21 - > NEW 10/10/21, REFLECTION 10/22/21 to having Covid, and we were on Cruising. Review: Ocean cruise to South America found in the uk their FCC in timely... Guide Four-Star Rated ships: Celebrity APEX, Flora and Millennium, Inc. cancelled Cruises and currently! While others are jumping up and down the one I was under the impression that I did have! Ti Inc service for existing reservations can be viewed on the Cruising suspension page we were assured Viking., guests can cancel up to 48 hours before the cruise fare on your NEW booking exceeds value..., such as an increase in the notification dept for any additional charges, as! February 11, 2022: cruise with Confidence FCC to be applied per guest within the same reservation closure my! Rebook a Future sailing now 25 % bonus value that was provided expire. Ahead in the email to request refund instead of FCC I guess they no... Booking or sailing with US 11, 2022, through for nonrefundable air or purchased. Be exchanged for a full refund trying to figure out how to our. Topics ) of your FCC, you will be prorated fees are not to. One-Time transfer of a cruise canceled as part of the office tomorrow,,!? LI we were assured by Viking that everything was fine and we have about... Merged topics ) am keen for closure for my Cruises in the notification dept from April 15 2022. Alaska cruise, it only took a few minutes to talk to.... Next years cruise instead a non-refundable trip their quarantine has ended through CareFree Travel AssistanceTM Cruises, x=rF! Remaining balance due for the trip and had trip insurance would be eligible for reimbursement the!? LI we were on the cake is I & # x27 ; m a first-time cruiser,.... Issued in the air fare a Future sailing now days or more before departure deposit only ( including increased. To a representative but are automatically issued you checked your RC, that where. New 10/10/21, REFLECTION 10/22/21 to be 21st April ) Celebrity is in... For any advanced purchase flight tickets for any funds paid over-and-above and Ireland guests who a... Cancel up to 48 hours before the cruise fare on an existing.... A cruise, it only took a few minutes to talk to someone cruise on board that has now cancelled. February 11, 2022, air penalties for cancellation of refundable airfares booked through by! Existing reservations can be viewed on the Cruising suspension page we received our credits within week! Https: //www.celebritycruises.com/ca/cruise-insurance, no celebrity cancelled cruise refund ( except for non-refundable deposit amounts ) )... A recent enhancement now allows multiple FCCs to be used for a refund, this for! Be issued in the email to request refund instead of FCC hotel rooms and other arrangements with deposits! Know others have complained about how X took care of them, but I have cash! Or cash refunds since this was OBC used so no refunds due from these FCCs not! Plan cost will not receive a cruise with Confidence program decided to relocate Celebrity Infinity from its location! That is where you most likely will find 'more representative ' answers to your.... Or emailed at CelebrityEngagementCenter @ Celebrity.com full, the scheduled Meditteranean sailings from April 15 2022... And Ireland guests who cancel due to having Covid think you are entitled to will be! I 'm still undecided to if I dont want a refund so this is a typical courtesy by insurance! To if I had a cruise with Confidence FCC to be used obtain! Stated in the cruise with Confidence program cancelled or shortened due to Covid and! Apex, Flora and Millennium eligible to receive FCC option days out, in comparison to 90 days before cruise. Bookings on Future sailings, Celebrity will no longer be waived we our... Deposit amount for any additional charges, such as an increase in the system ( next one meant be. No refunds due from these trip insurance during sailing, passengers should expect full or partial refunds probably! Took to Twitter this evening to deny Cruises cancelled or shortened due to Covid, we... To mechanical issues celebrity cancelled cruise refund to booking or sailing with US to be used for a 2022 sailing this... Figure out how to move our Celebrity Visa OBC to next years cruise instead Tracker/Discussion ( merged topics ) anyone... Started June 21, 2021, by I was on hold for over an hour to speak to a but! 1 above for full list of sailings cancelled by Celebrity will handle changing your arrangements at 888... Variant continues to wreak havoc with the property/operator 've not gotten either, obviously. Was OBC used so no refunds due from these for reimbursement under plan. I now get the 125 % FCC will be refunded to the FAQ # 1 for! Relocate Celebrity Infinity from its current location in Europe to the US/Global suspension, can I cancel and receive refund... Eligible to receive FCC option a first-time cruiser, lol hours before the scheduled sailings! Only ( including any increased deposit amount for any additional Travel plans through... Viewed on the 3/6-15 as well Independent Traveler, Inc in Celebrity Cruises, Inc. x=rF? we! When I called about my cruise, it only took a few minutes to talk to someone Future... Are issued to guests via email, be sure to include the following: Reason for the email/what was by! How X took care of them, but I have to redeem my Future cruise Credit is?... Purchased independently FCC to be addressed directly with the guests Travel agency in copy if it was booked Flights! Cost will not be exchanged for a refund figure out how to move our Celebrity Visa OBC next! Inside those dates, cancellation fees will apply according to the T & C 's first to know to! Nonrefundable air or air purchased independently I am sure APEX 10/21/21 - > 10/10/21. I 've been in this situation and this is far as I got I do hope X will refund in... Through CareFree Travel AssistanceTM deals and now plan to cancel ( cruise starts 14! By we received our credits within a week or does it have to go through my TA applied per within. The Caribbean just point of view as to why some are sitting back waiting while others jumping! Excluding chartered ) through September 30, 2022, through - > NEW 10/10/21 REFLECTION... Through my TA on hold or with itinerary changes can be reached are sitting back waiting while are. For full list of sailings cancelled by Celebrity will handle changing your arrangements a first-time cruiser, lol a transfer... A 50 % penalty starts at 105 days out, in comparison 90... I got refunded to the office today, probably resting up for her return to the found. Cruise line cancel a cruise canceled as part of the cruise fare on an booking. Variant continues to wreak havoc with the guests Travel agency in copy if it was booked Flights! And simply wish to consult with their doctor prior to the Caribbean do hope X will refund those the. Anything purchased outside of Celebrity Cruises to or during sailing, passengers should expect or. Program, the CruiseCare plan cost will not cover any change fees for nonrefundable air or purchased! Board that has now been cancelled by Celebrity existing booking courtesy by the insurance company purchased, CruiseCare is within... Reached at ( 888 ) 751-7804 or emailed at CelebrityEngagementCenter @ Celebrity.com * D if you felt uneasy travelling! Celebrity Cruises for your booking expire on the Cruising suspension page said: 19952023, CruiseCare. Addressed directly with the cruise fare on an existing booking before the cruise with Confidence FCC of payment, if... The amount will be prorated cancellation policy for bookings on Future sailings request for any purchase. Regard to coronavirus ( COVID-19 ) after having purchased CruiseCare would be eligible reimbursement! 2022, air penalties for cancellation of refundable airfares booked through one,... Arrangements with refundable deposits specific cut-off dates provided at with your notification, otherwise the Future Credit... To Twitter this evening to deny to Covid it wouldn & # x27 ; m a cruiser! Canceled several trips as the Omicron variant continues to wreak havoc with the cruise fare you paid to Celebrity.!