We had raw burgers from Shores at lunch one day. Imagineriding on horseback through the tropical scenic trails of Costa Rica or visiting the ancient cliffside Mayan city of Tulum and the step pyramids of Chichen Itza in Mexico. Cannoli, tiramisu, and panna cotta. Overall we enjoyed our time. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Thank you for all the info given. You will get more bang for your buck. We recommend calling ahead to confirm details. in the morning. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. Just not sure it was 100% worth it. It was a really long shuttle 1.5 hours on way there. Our check in was fast. Planet Play. The food there was tasty and pretty quick. From the front deck, we had great views of the sunset. The next time someone with us went at 12:45 to wait until 3:00. There are lots of activities to do if you choose. It was a really long shuttle 1.5 hours on way there. Overtime Sports Bar. We were not particularly impressed with our meals at the steakhouse (steaks were overdone and service for us was very slow), but certainly did not go hungry. Guy's! Unfortunately, it was canceled due to the pandemic and because the resort pushed back its opening date from March 2020 to December 2020, with it eventually opening on January 29, 2021. Just not sure it was 100% worth it. What are some of the property amenities at Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? Breakfast was excellent. PH Splash Park. Star Class Producer Suite Swim Out. Not worth the money I spent.Not much entertainment, drinks watered down and all you could do is swim and that gets boring after a while. Food is meh. Home; The Quantum Leap Podcast; Thinking Outside The Longbox We are frequent visitors to Mexico and the Caribbean, and would say that this was one of our very favorite resorts! Star regards, Jonathan Iriarte General Manager, Overall we had a great vacation at Planet Hollywood with friends (30 of us including kids). The grounds of the property were very maintained and clean. What are some restaurants close to Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort? The food on this resort is mediocre at best. Upstairs, there are two patios - one overlooking the main stage of the resort and the other looking out over the front entrance. Ten of the restaurants are on the family side, which is open to both sides of the complex, and the other two restaurants are located on the exclusive Adult Scene side. Our kids loved the pools, the kids activities and my wife and I were impressed by the resort amenities. I have been to numerous all-inclusives that serve up the exact same dishes in . Sometimes the waits were long. Eight bodies -- two of which were dismembered and shoved in plastic bags -- were discovered on the streets of the Mexican resort city Cancun, prosecutors said Tuesday. Just because youre in Cancun doesnt mean you cant enjoy authentic Indian cuisine with flavors that will make you feel like youve been transported to the other side of the world. Star regards, Jonathan Iriarte General Manager, Clean, modern resort on a beautiful stretch of beach, Our family traveled to Planet Hollywood Cancun in February 2023. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Both were stocked daily with water, assorted soda, beer and snacks. We will see you soon in Planet Hollywood Cancun. It's been very disappointing!! Rooms with a ocean view are available upon request and are subject to a higher rate. My original travel date for Planet Hollywood was May 2020. Resort Map Nights of revitalizing comfort will get you ready for days in the spotlight. I hadnt read reviews so this was entertaining and unexpected. We ordered all 3 desserts to try them all. The Buffett was ok. We found things to eat. One of our favorite things at this resort, which does not seem to be well known or well advertised, was the patio over top of the main lobby (next to the Fast Drivers desk, head up the stairway towards the disco). With stylish design, rain showers in spa-like bathrooms, private balconies and terraces, and optional swim-out semi-private pools, its the star quality you deserve. The lazy river and flow rider were excellent. Own or manage this property? Yonathan is the best! We are glad to know that our resort and crew exceeded your expectations. The food was so so. Barren Space Productions. It's a sad state of affairs here, the lamb shank was burned and had a hard overcooked layer on the outside. The lazy River was so fun for our family of 10. Savor a delicious meal with a front row seat to sweeping ocean views at The Shores Beach Club and Restaurant. We had large sharing plates of appetizers and great meals. The second time we went later. Overall, we had an amazing stay. We also received three. The food there was tasty and pretty quick. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Tripadvisor performs checks on reviews. Punta Sam, Carretera Mza 002, Lt. 7 Salinas, Costa Mujeres 77400 Mexico, Lock in the lowest price from these sites. Mutual Fund and ETF data provided by Refinitiv Lipper. Other issues are not being left enough toilet paper, room not being cleaned timely(currently 3pm & it's as I left it at 10am). To truly uncover the best of each unique destination, we invite guests to fully immersive and highly adventurous excursions guided by our trusted partners, PHExperiences. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Hopefully things will turn around. The Planet Hollywood Hotel is in Playa Mujeres, north of Cancun. We are pleased to know that you enjoyed our facilities and activities. Legal Statement. Barren Space Productions. From Diners, Drive-Ins and Dives, Guy Fieris Burger Joint brings a unique dining experience with his revved-up menu and selfie-worthy design that will set you on an adventure you will never forget. We tipped and even with tipping the service was just ok. Other times guests would help who had learned the tricks. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort offers a private beach where you can enjoy the shade from a beach umbrella or get a beach massage, plus you'll be 2.8 mi (4.5 km) from Playa Mujeres Golf Club. The umbrellas were painful to open. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Star regards, Jonathan Iriarte General Manager, Excellent resort, excellent staff, mediocre food. Been here 2 days so far. I do understand that the area becomes "adults only" around 8pm, with the disco starting (I believe) around 10pm. For a new resort this place is falling apart in some places if you look closely. 1. Go to Riu, either in cancun or playa del carmen, it is ideal in playa del carmen as you would be able to go to cozumel and tulum, temptations is a swingers hotel and hollywood is seriously expensive for what they have..my choice would be Riu playa del carmen close to everything and just a bua ride away from cancun 40 minutes away from all three . Take a look at our list of awards and recognitions. This gourmet food emporium features the hottest culinary trends from around the globe, with local farm-fresh dishes, a wood-burning oven for made-to-order flatbreads, a patisserie for hand-crafted baked goods, a taco stand with food truck-style Mexican. There was hardly any live entertainment to engage the visitors during the day. It's not the place for you if you want to relax by the beach and pool. I booked & paid for the 2 queen bed swim up & thats what I expect. Make your reservations days in advance. Reserved exclusively for STAR Class members, this venue promises an exclusive experience just steps from the sand with a panoramic view of the ocean. The alternative was to pay $$$ for a private meal and wine to ensure a sitting. Stay like the A-lister that you are in our most glamorous suite, designed for lounging, dining, entertaining, and setting trends. STREETS OF CANCUN RUN RED WITH 14 MURDERS IN 36 HOURS On Tuesday, authorities found one man bound and shot to death. There are more places to choose from in the, Frequently Asked Questions about Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort. Cannoli, tiramisu, and panna cotta. Room types may vary. We went early the first time right at 6:00. If you go early you will have less wait time. Amazing resort, enjoy the staff and the shows. We stayed in a junior swim up suite with our 5 and 3 year old kids. All Rights Reserved. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We had no difficulty finding chairs at either the pool or the beach. Powered and implemented by FactSet Digital Solutions. I cant say for certain but I really believe that we were served watered down drinks. Your personal chef will craft a menu with dishes catered to your unique tastes for a meal that is sure to please every palate. Director's Suite. They shut down the buffet and half of the other restaurants to host a show with food. Our team checks each review posted on the site disputed by our community as not meeting our. We had a humidifier brought up and it did help. We liked being able to control all of the lights, fans, etc. All Rights Reserved. in the morning. Thanks to YONATHAN from Guest Service, he took care of us and made our vacations breathtaking. Privacy Policy. One night we went right at 6 again. Make your grand entrance into the ultimate beachfront vacation, starring you. The rooms are incredibly spacious and equipped with: The resort has 12 a-la-carte restaurants and one buffet. Dear Lorna, Thank you for sharing your review of Planet Hollywood Cancun. Food is meh. Does Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort have an airport shuttle? Experience customized fine dining at 6th Sense Chefs Table, sure to be one of the highlights of your vacation. We ate at Shores outside. With black and white stills from vintage Italian movies on the wall. Star Class members receive exclusive access to premium drinks and service. Just make sure whenever ordering drinks to request preferred bar labels! Two of us booked the swim up but soon realized if you don't upgrade to a star level you'll receive subpar service. Be careful (per Sunwing Website) included in Star. Reddit and its partners use cookies and similar technologies to provide you with a better experience. PH provides a star feeling when you arrive with a red carpet style grand entrance. (that's how I'm feeling). Enjoy fresh oven-baked pastries, cappuccinos, and espressos in this laid-back and cozy caf perfect for reading a book or socializing with friends and family. We would think twice on Star Class in doing it again. Our check in was fast. Dear Darby, Thank you for sharing your review of Planet Hollywood Cancun. Planet Hollywood Cancun Gallery Page. We did not have Star Class and did not think that we missed out on anything - the only advantage seemed to be the ability to book dinner reservations, and we did not have any trouble getting in to restaurants by going at opening time (5:30 or 6:00, depending on the restaurant). There are 566 suites on the family side and 332 suites on the adult-only side. Thanks. I noticed a pool workout in the am and later in the day around 4ish there was some subpar entertainment. We ended up getting that fixed on day 3. Your assigned Personal Agent is on hand at all times for any request you might have. We walked it and were overwhelmed by a slough musty smell and extreme humidity. Lilly failed to deliver on every level. We hope that we will receive you again soon. All rights reserved. I'm upset & feeling as if I'm being restricted to certain restaurants either because of class levels or race. However, As of 1/1/22, the PCR test at Planet Hollywood Cancun is $90 and the Viral Antigen test is $35. With 5 pools, 10 restaurants, and 11 bars, as well as a veritable Milky Way of activities, Planet Hollywood Beach Resort Cancn is star quality. I also enjoyed the adult scene pools and restaurant with absolutely no kids in those areas. We hope to receive you again very soon. Blue Diamond Hotels and Resorts Inc. All rights reserved. Although the resort has 11 bars, I had two favorite spots: And of course, Planet Hollywood served Jack Daniels, so you know it was definitely my type of resort with top-shelf liquor and nothing cheap or watered-down. The bartender at shores was better. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. This is the role youve been waiting for. The next time someone with us went at 12:45 to wait until 3:00. Our A-list location puts white-sand beaches, ancient Mayan temples, golf courses, luxury shopping, and epic night clubs in easy reach. Bottom line is save your $$ and just tip well to the other employees. We waited a really long time from Burgers and Fries at lunch and then only got 5 French fries each. When you arrive, try to make as many reservations as you can for the time that you are there. Star Class did have some positives having access to private pool area with bar and grill service. Once we didnt get in. Room categories are not indicative of room views. Cancun has seen 14 murders in just 36 hours - the highest ever in the country's recorded history, according to Noticaribe. Whether youre looking for a romantic escape or a fun-filled adventure with friends, you can Vacation Like a Star in the selfie-worthy setting of Costa Mujeres, Cancun. We waited for an hour and half the next time and were seated by 9 and ate by 10. It seemed to get really busy on the weekend. Day #1 we go around 7:30 & we're told ypu have to come at 6:45 to reserve a table for a 2hr wait. However, as of January 26, 2021, a negative PCR test is required for all travelers flying into the United States aged two and older. This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. You could find shade in swim up bar in family pool. Enjoy mouthwatering cuisines from around the globe, signature libations, and VIP treatment at any of our 13 eateries and 11 bars. However, I had the pleasure of trying the following places: I could go on and on about the resorts food, but you will have to experience it all for yourself. The maids do a wonderful job and each day, our room was cleaned before 3pm. The food was good. No getaway by the ocean is complete without sampling some local seafood! 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