Re: New UK passport delivery. on 08/09/2021, I have tried to have my passport delivered on 3 separate occasions so far. On 12th March after two calls to TNT customer services, I was told by the customer services person that the matter has been passed on to a caseworker and she will call/ message to update me regarding the consignment. on 02/12/2021, They have been holding my important documents nearly for 20 days nowtotal messed up company with useless staff who give u rubbish I WAS EXPECTING MY VERY IMPORTANT DOCUMENTS FOR WHICH I PAID EXTRA TO THE HM PASSPORT OFFICE, JUST TO FIND OUT THAT THEY DID NOT DELIVER THEM BUT IN THEIR SYSTEM WERE AS DELIVERY COMPLETE. Information after two hours on hold seriously,how a Home office can LawsonMonaghan168 (*** ***) TNT Contact Information: tel: + 1 800 558 5555 for US. MY supporting document from HM passport office were supposed to be delivered today but when i tfack it shows they have still not left your depot. The company recorded sales of 6.91 billion in 2015. It states that thousands have experienced "significant delays" in getting their passports delivered in recent months, and many have cancelled travel plans as a result. Attended office, passport was produced . Passport delivery by TNT DrJ Full Member Just applied for a new passport. But what if you accidentally leave your passport somewhere? And presumably all other HMPO delivery contractors. On the 9th March I was told my parcel will be redelivered and I will get a call to confirm. Eventually, when I call the EU department asking where my biometrics card is, they say they have sent it out long ago and give me a tracking number. Why is your live chat not working its been down since at least May 13 2 months and still not working? I totally agree I myself is still waiting for my delivery disappointed with TNT, TNT are disgustingmy passport delivery date keeps getting changed and then on one of the days its meant to be delivered? Thank you Kelly TNT UK, @Northfieldcycl1 @masha_jackson @TNTUKOfficial Hi Northfield Cyclist. Withdraw contract with such a disastrous company.useless staff I saw their working time is 8am-8pm. So far nobody has tried to contact me. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. So I had a very expensive economy 2-3 day delivery service! Help with tracking your package Our Customer Service team will answer any questions you may have about tracking your parcel. Ask FedEx. An online petition has been started demanding an investigation into HMPO's 77m three-year contract with TNT, signed in 2019. Your customer's enquiry must include the consignment number, delivery address and re-delivery date. It added that it was "nearly impossible" to get information from TNT and the Passport Office was seemingly uninterested in helping. TNT Express Contact Number: 1 800 558 5555. The service can also be used for any changes, cancellations, and complaints. By Tony Hetherington, Financial Mail on Sunday. I called the Shop that made me the delivery - they struggled half-day to contact them without result. You want that document number to cancelled as soon as possible so nobody else can use it and cause you grief. Required fields are marked *. Absolutely unprofessional! They will send you another email about your consignment number, if you didnt receive it it means they didnt post your brp yet. Was told it was coming today but when I checked it has now been moved to Monday.". by Waitingagain Wed Dec 02, 2020 11:35 am, Post Took around 10 days. This applies and happened to me. Video1894 shipwreck confirms tale of treacherous lifeboat, How 10% of Nigerian registered voters delivered victory, Sake brewers toast big rise in global sales, The Indian-American CEO who wants to be US president, Blackpink lead top stars back on the road in Asia, Exploring the rigging claims in Nigeria's elections, 'Wales is in England' gaffe sparks TikToker's trip. Purcell42 I need not have worried at all. written by They stick it through the door and take a picture. Tnt UK Limited Trading as TNT (UK) Registered in England and Wales with number 01628530. The company has an exclusive deal with Her Majesty's Passport Office to deliver passports. Why can your TNT deliverers not do the job properly. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. Didn't seem to care or want to help. Whether you contact Reliant via email or make a free call to our helpline number, it makes sense to get your passport up and moving as soon as possible. Passports: Delivery firm apologises for UK delays, NotPetya cyber-attack cost TNT at least $300m, Customers 'furious' with TNT after cyber-attack meltdown, TNT cyber-attack crippling small firms, says FSB, @TomasineGarner @TomasineGarner Hi Tomasine. by Lopand Sat Nov 28, 2020 12:09 am, Post ", Surprises me, as anytime someone posts a comment questioning you, you seem to cry out that you are being harassed! If you need help with tracking your package, you can trace it online using the TNT tracking tool. TNT, which is owned by FedEx, has an exclusive contract to deliver travel documents for the UK Passport Office. sheaob1991 455Lane I checked my consignment number and it shows they gonna deliver it tommorow. No one is answering any phones. Warefk158 on 11/08/2021. They can also explain any tracking statuses you're unsure of. Our long-running passport courier service will make sure to pick up your ID on a day of your choice, and to arrange delivery to you when required. My BRP is supposed to be delivered by them. Dont actually mind if they take a week, just dont set expectations. We will email you when the question is on the site, If you are commenting on behalf of the company that has been reviewed, They have all been failures leaving me sat at home awaiting them. What Covid rules do holiday destinations have? The tracking number is your application number minus spaces and PEX (referred to by TNT as your "PAN number"). The customer service person took my contact number on the 9th March 2012 and promised to call back to confirm but she never bothered. ", Another said: "I have had three delivery dates and it hasn't turned up. It is mandatory to procure user consent prior to running these cookies on your website. 20 days later and nothing - Can't get through to TNT and @HM_Passport seems to have washed their hands of it. Alternatively, you may use. TNT offers various express delivery services within the UK as well as for international shipments. Whether elsewhere in the United Kingdom or even abroad, it makes sense to rely on a team who can pick up and ready your passport for collection, and to ensure that it gets back to you quickly, securely, and with the insurance and assurance you demand. My advice.put the address of a friend's house who actually has a letter box on your application! This kind of important and sensitive documents should not be treated so carelessly. Looks like they wont text you or anything! On the 11th March the customer services person said the consignment will be delivered on Friday 12the March. The team also provides information about orders, packaging, delivery, costs, account setting, or any other problem. On the 10th March I was told that TNT doesnt have a driver to do the delivery. An HMPO spokesperson said: "Due to Covid-19, over 5 million people delayed applying for a British passport throughout 2020 and 2021. I'm here to help you with your questions regarding FedEx services. I wouldn't recommend to my worst enemy. Terrible companydo us favour just close this business u guys are not worthy of peoples trust, written by Amanda.Poll Please dont forget to click Like, Share, and Subscribe. See the latest status of your online orders in one place. Hope you can help me on this matter. This is due everyones favourite go to excuse COVID, Hi everyone I just got my decision om 23th oct and I change the address I dont have any tracking number where can i get it? It is certainly NOT a good impression!! Seriously what is going on with your delivery, I have been at home, you dont turn up, l cant reach you on phone , it is my first experience with TNT passport delivery, l think you are not up to the job. These cookies do not store any personal information. Hi, thanks so much for all the help from this subreddit. It was just posted through the door like people said. I am sorry to hear about this. Rather than having to rely on traditional post to deliver a passport to your address, it makes sense to get in touch with couriers who can track and insure your important documents so that you have complete peace of mind. We are an independent directory of contact information that enables consumers to quickly and efficiently find appropriate contact information and discus their own complaint experiences with other internet users. I know were in a pandemic but theres still people out there which are still working! No answer. Please can I ask yo, @letmelooktv @letmelooktv Good morning Letmelooktv. TNT tracking number rules : . This category only includes cookies that ensures basic functionalities and security features of the website. Today is 12th April. We received regular updates and they have saved our holiday, cannot thank TNT enough. Looking for next day collection and delivery on your UK passport? Disappointed with TNT. Various trademarks held by their respective owners. Post navigation . One person tweeted: "Paid nearly 300 for two urgent Fast Track passports with a guaranteed 7-day turnaround. TNT never give an ETA, simply that it will be delivered before 18.00 but they don't say "Provided the driver can be bothered". I am calling on 03456080630 since then and phone keeps ringing for hours but no one answer the call. So far they have tried to deliver without telling me they are coming. truly shocking service. Upon request of a replacement they refused to allow me to keep the cosmetically damaged unit, due to the hassle of moving it back out to the front, and compensation for having to take ANOTHER day off of work to rectify their wilful negligence, or to provide any financial compensation, and asked me to source a printer for their label and purchase repacking materials for their return. Newly Arrived in UK - General How To queries (NO immigration/visa/ILR queries), UK Tier 1 (Post-Study Work) visas ARCHIVED, Skilled Worker Visas (UK Employer Sponsored), TNT keeps changing passport delivery date, Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222, Re: TNT keeps changing passport delivery date. At 11:45AM", another message "We were unbale to deliver", tried calling their customer services but couldn't get through. They will show you which address they are going to send. Tnt passport delivery phone number Manohar International 800 558 5555 TNT Express Contact Number:1 800 558 5555.. Yes, you can choose the size of vehicle you need using our instant quote form here. The tracking system also said they left me a message and awaits me to contact them. I set the delivery date for 11 Aug, track my package at 7 pm because I still did not receive anything, and I see my package is back at the delivery station. Fast track appointment Wednesday morning, brand new passport in my hand by 11 am Friday morning, thanks to TNT! Email requests can take between 2 to 3 business days to be handled. Wish I have not paid extra 5 for this service. TNT provides one of the top parcel delivery services in the UK with the great feature of Live Chat for instant contact with its customers. First thing is to report your passport as lost or stolen. Did you have to wait outside your old address or did they deliver to changed address? An international delivery company that cant find my property unless I provide instructions on how to get there is so poor, they should be embarrased, written by Details. Tagged TNT. Registered in England and Wales with number 01628530. The worst delivery service ever. Your passport is your ticket to all kinds of applications. Useless service! A subreddit to provide advice to people applying for Visas to come and stay or live in the UK. 9. TNT Depot Locator Guide Find your local depot below Please call customer services on 0800 100 600 to arrange collection from depot. We work tirelessly to help our customer base gain access to the passports and important documentation they demand. I have been waiting since 26th February for my passport. Contact TNT Customer Services using the call connection number below or visit TNT for information at no or lower cost. on 15/10/2021. That is how I find that TNT has been sitting with my package since 28 June and did not even tell me about it! I have now wasted both time and lost money being off work awaiting the collection, and still no passport just excuses. Relevant links Consignment note Downloads Security A-Z FAQ TNT Depot Locator Guide If you live in a flat etc and your mail is delivered to a box not a letter flap in your door then TNT will NOT deliver your new passport if you are not in. Consignment no. According to my tacking number i should receive my passport on Thursday 26.11 i have waited all day and been refreshing the tracking website just to find out at 5pm that they have changed my delivery date to Friday. But there are reports of delivery dates being delayed multiple times, with some people still waiting after a month rather than the standard two days. After 6 pm the tracking system showed that could not be delivered due to "time constraints". Eddie1982 written by They forgot to put the passport on the van, they changed the delivery date from a Saturday to a Tuesday without telling me and they are still thinking of an excuse for the latest failed delivery. Theyre terrible. My collegue asked you to DM is regarding this. Many British sun-seekers book a break in . TNT keeps changing passport delivery date Moderators: Casa, ChetanOjha, archigabe, push, JAJ, ca.funke, Amber, zimba, vinny, Obie, EUsmileWEallsmile, batleykhan, geriatrix, John 4 posts Page 1 of 1 Almost a 100% success with Sponsor Licences: Call workpermit.com 0344 991 9222 poqlpiusefdousngdn Newly Registered Posts: 14 Since I did not get any calls or messages, I rang the customer services again at approximately 1820hrs again on 12th March and after a long wait the person who answered claimed he would find out about the consignment and he kept me waiting and eventually the phone went dead. Been on hold on the customer service phone line for nearly 3 hours yesterday. Want to know more about how specialist passport delivery can help you? nothing at all.. Report inappropriate content. Had many deliveries from the likes of Amazon, eBay, just eat etc never a problem. Takes ages to get through to them on line. Do not get me wrong, in this house always is someone home. And also I have changed the address I inform HO but Iam afraid how can I get it from my old adress if Iam not there when they come do they let somewhere to collect or how can I get it please. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. Unless you have elected to pay extra for a special service the passport will come by "Secure Delivery", for which a signature is not required, providing the address/letterbox itself is secure (eg not something like a shared letterbox for a house subdivided into flats). Click here and select PNG Tracking Login Codes from the drop-down menu. KEEP WELL AWAY! on 15/03/2021. I send an email as well no response. This went on from 8th March and I am still waiting for my consignment. If it's your old address, you can call TNT to change the address, but TNT needs get approval from UKVI, it might take two weeks . Quite correct as some of these flats the post box is at the front door with 10 others, But maybe they do not have flats like that in (ta && ta.queueForLoad ? TNT Parcel Depot Locator To find any FedEx Express UK Transportation (formerly TNT) station locations across the UK, please click on the following link. 144 helpful votes. Want to know more about how specialist passport delivery can help you. At 4:20pm on Friday, the tracking status was: in delivery by 6pm. A section for posts relating to applications for Naturalisation or Registration as a British Citizen. Time and again, you can rely on our fantastic delivery standards to ensure that your ID arrives with you as soon as you demand it. First of all online process seemed simple. Megan0duck 2 yr. ago. Registered in England. "Unlike many other couriers, TNT do not seem to provide real time tracking, nor can you provide delivery instructions," the petition says. not just TNT, same for DX. written by Theyll only change it if the seller contacts them and wont listen to me or what the rubbish driver says. By. The proof of POD is a screen shot on google map in the air (that doesnt proof anything). written by Yes, there is a certain maximum limit to both the Weight and Size of the package that can be sent via our services. There is a RING doorbell. Added to that, it's not uncommon to find parcels arrive, that look like they have been the near the explosive, TNT. It has to go through the door of your address where it can't be got at by anyone from another address. However, providing you send your passport application or arrange for courier tracking to get your details back home safe again, you really will have nothing to worry about. Call or email our couriers now for more information whenever you are ready to move forward. Im still waiting for my delivery if it ever comes! Why have I been stuck on the phone for 25 minutes to talk to someone? Just want to make sure you get your ID home safe and sound? Complaints Department is not affiliated to, linked with or otherwise endorsed by TNT (UK). Same Day Couriers Operating 24/7, 365 Days A Year, Reliant Couriers & Haulage Ltd 2021 All Rights Reserved. It's fallen on a really weird time for deliveries as it was Christmas day, a weekend and then an extra day bank holiday. It says: "We work closely with our UK delivery supplier and passports are being delivered within the required service level of 48 hours for standard deliveries." Email. I don't get why they linked that TNT thing as it was just a Royal Mail delivery. There is no doubt he just couldnt careless and he terminated the call. raised a formal complaint. We also use third-party cookies that help us analyze and understand how you use this website. Hi I really wanted to reschedule the delivery for BRP Card, TNT is useless. 200608012. Finally after being passed around on the phone it turns out they class delivery days as working days mon-fri(very small fine print somewhere in t&c) Even the assistant admitted if I had done the economy service I would of had it the same time on Monday. I have been waiting for these documents for more than 8 months from the Home Office and your dreadful service has caused further aggravation. Customer support line is extremely busy and slow and you can expect to be on the phone for at least an hour. "People have experienced numerous failed delivery attempts, others have had their delivery date continuously pushed back with no end in sight. Read timelines and reviews from latest applicants. Please DM your tracking. Delivery Support | TNT United Kingdom tracking page. please consider. Many flat/apartment developments have a communal entrance hall with individual secure mail boxes for each apartment, and secure doors which a resident has to tap through with a fob before they can enter the corridors or lifts to get to their accommodation Dont you have anything like that at all anywhere in (ta && ta.queueForLoad ? You state delivery was attempted this is not true as I was in ALL day. Hope I can get it tomorrow.