Thats one less thing to have to remember! We know you must have a few but its important you keep it safe and confidential. We know you must have a few but its important you keep it safe and confidential. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. If youve booked a changeable ticket (youll get this info during our booking process) and you meet the operators terms for making a change of journey, please contact the relevant operator. Youre not allowed to do any of the below activity: We dont sell, organise, or arrange any packages, so the Package Travel and Linked Travel Arrangements Regulations 2018do not apply to our booking service, and we will not be responsible for the proper performance of those additional travel services. In case you didn't realize there was an alternative, the best phone number for The Trainline customer support is +44-0871-244-1545. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. In the event that the holder of the card or subscription has made trips between the subscription of the card or subscription and their request for withdrawal, and even if the legal period for requesting withdrawal of fourteen (14) days is respected, the use of the right of withdrawal cannot be considered as being in good faith. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. . For policies purchased from 23 November 2020 Trainline.com Limited is an appointed representative of Insurance Administration Services Limited, which is regulated and authorised by the Financial Conduct Authority with firm reference number 307309. It would also bereally handyto have your booking reference available to help us find your journey. Either party may terminate the service at any time. For more information, please see our Privacy Policy. . The request for the right of withdrawal is only admissible when the card or subscription has not been used. Let us know as soon as possible if your passwords lost or stolen. Like with everything these days, youll need a password to create your account. Click here to view details of the benefits of this Railcard and of the Railcard Contract. Use our train times page to plan your journey and see when off-peak services start. Discount Cards can be used to save money on tickets. Expand that section and select Change date/time or 'Refund tickets'. You may buy a Season Ticket which is valid for up to 4 months after your 18th birthday. Please see 8.2 and 8.11 for specific Railcard conditions. Please read our guide on refunds and exchanges here. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, YOU AGREE TO INDEMNIFY, DEFEND AND HOLD US, OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES AND AGENTS, HARMLESS FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS' FEES, ARISING FROM OR RELATED TO THE PROHIBITED USES OF THIS SITE BY YOU, AND ANY OTHER BREACH OF THESE TERMS OF USE BY YOU. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? Customers from the United States of America. Trainline publishes the names of its . National Rail Enquiries. Notwithstanding the other sections in these Terms and Conditions, the following terms apply to US residents buying a journey or a product on our website or our apps. Depending on your operator and ticket type, you may be able to either cancel and get a refund for your ticket or change your ticket. Whichever postage method you choose, well send your tickets to the delivery address you give us, so make sure its correct. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. A 16-25 Railcard gives you 1/3 off rail fares across Britain. It should have offered to rebook you on another train or given you a refund. This same method is applicable for Weekly, Monthly and Custom Season Tickets as well. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. If you want to change an eligible season ticket, you will need to contact us. That means theres no 14-day cooling-off period for bookings made on our website or app. Your order will only be complete after the full price has been paid. The discount card or subscription can then be refunded. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. The $1.10 charge to your card is an identity verification fee to prevent fraud and make sure you're the one making the change. Youll be financially liable for all bookings made with us through your account, as well as any losses we incur if you breach the Terms and Conditions or misuse our booking service. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. Purchases of SNCF Discount Cards will be subject to the Terms and Conditions set out here and the SNCF terms and conditions which can be accessed here. Find out how to get in touch with Trainline here. Sorry we couldn't be helpful. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. STEP 2: Go to " My Bookings " and select the Booking you would like to refund. Department you're calling Customer Service. In all, thetrainline.com uses 2 work email formats. Note that the 16-17 Saver will expire on your 18th birthday. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD. OTHER RIGHTS AND REMEDIES THAT YOU OR BUSA WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. Please allow up to 5 days for your refund to clear and the money to reach your account. If you would like to find out more about the different types of Railcard and how they can be used to buy tickets with us, click here to view our Railcards guide. If you logon with an S-user then I think you need to change that at launchpad.support.sap.com. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. . Youll need to sign for the tickets upon delivery. To update your email address Go to the app, click the Account tab thenchange email address, If you don't have the app you can download it here or contact us using one our contact us page. This minimum fare does not apply to: Click here to view the minimum fare. Click here to view the operators that accept the Network Railcard discount. There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). Whenever we say us we mean The Trainline Group and whenever we say you then were referring to a user or customer of our services. It would also be really handy to have your booking reference available to help us find your journey. The leading independent rail and coach travel platform selling rail and coach tickets to millions of travellers worldwide. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. About Us; Staff; Camps; Scuba. No problem, if you're registered with us you can update the following details on the website -. 0800 022 3720. Click here to view the minimum fare. We are represented by over 50 nationalities across five locations. In place of Section 3.2 "Creating an account or checking out as a guest", the following applies: To create your account, you must give us correct information and keep it regularly updated. Travelcard Season Tickets are also valid on most London Bus services. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. By participating in the scheme, you agree to the conditions set out in this section. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. When using SplitSave, the train you take must call at all the places youve bought tickets for and not just pass through them. Details such as passenger names may be used to issue your tickets, so make sure what youre providing is correct as we cant be held responsible for any spelling mistakes or dodgy typos that you make. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. We have the right to cancel or refuse your current order if youve not paid for a previous booking in full. Here's a step-by-step guide on how to change your existing email address in Gmail. ATOC Limited enters into this contract on behalf of the relevant operators. You can travel anytime on weekdays, weekends and public holidays. Trainline charged a $43 change fee after my train was canceled . These can be applied to your purchase within our booking service. There is a $1.10 charge to change your address online. Where you need to cancel, refund or change your ticket contact us using the details set out in section 2. Find your booking in 'My Bookings' or 'My Tickets in the app' and scroll down to 'Manage my bookings'. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Now click on Add another email address or mobile number option. If you were charged a penalty fare because you were unable to present your Railcard, say if youd forgotten or lost it, please contact the relevant operator for a refund. We offer a number of ways to get your season ticket, including paper options (via post and collection at the station) and digital options (eticket seasons, barcode seasons and flexi seasons). When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . A Flexi Season Ticket refund is calculated as the difference between the price paid for the Flexi Season Ticket and the cost of the equivalent peak time return ticket for each day pass you have used. Select "Email" under the "Contact info" tab. Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Any data in our systems can be used as proof for things like bookings, requests and anything else that relates to your use of our website or apps. For more information, please see our Privacy Policy. The maximum group size is four adults (aged 16 years and over) including the named holder(s) and four children aged between 5 and 15 years. This is the fastest and easiest way, and you immediately get an email confirming the change. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. If Mobile Tickets have been booked for more than one passenger, then all passengers must travel together. Youre also agreeing that the card you pay with is yours (i.e. In Outlook.com, Click the Gear button and select "Connected accounts." Click the "Gmail" button to add a Gmail account, or the "Other email" button to add any other account. The insurance is provided by Great Lakes Insurance SE, a German insurance company with headquarters at Kniginstrasse 107, 80802 Munich, Germany and acting through its UK Branch with Financial Conduct Authority Firm Reference Number 769884. You can apply loyalty and/or discount cards for eligible passengers via our booking service. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. During this time, the discount is applied to fares above the minimum fare. We help customers across Europe make more than 172,000 smarter journeys every day. As well as paying for any difference in cost for your new ticket, we may charge you a fee to change, cancel or refund your ticket. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). Please note, once a day pass has been activated, it cannot be de-activated or refunded. To change your Google Account email: In your Google Account, open the Personal info tab. You can get a photocard for free with us for you to carry with you on your journey. Please seethe full terms and conditions for the Refer-a-Friend scheme. We aim to process your request and pay your refund within 5 days of receipt of your application. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. For policies purchased before 23 November 2020, Trainline.com Limited was an appointed representative of Fogg TravelInsuranceServices Limited, which is regulated and authorised by the Financial Conduct Authority with registration number 307304. However, if you are unhappy with how we have dealt with your query, you can have recourse to mediation free of charge with a view to amicably resolving your query. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. Call us between 08:00 and 22:00 UK time any day of the week. Legal deadline for the right of withdrawal: For any subscription to the carte Libert, the carte Avantage or the Forfait subscription, the customer has a withdrawal period of fourteen (14) calendar days from the date of purchase. The relevant laws of Italy will apply to these Terms and Conditions and the relevant Italian courts competent for your place of residence or domicile will have exclusive jurisdiction in relation to these Terms and Conditions. But, well let you know before you pay if the price has changed. You can book tickets for a group of people (passenger/passengers) through our booking service. We recommend that you download and install all published updates. Youre responsible for any fraudulent use of your eticket. You can get these from most train stations. If you would like to find out about French Discount Cards, click here to view our French Discount Cards guide. By accepting these Terms and Conditions, youre agreeing that theres no partnership, employment or agency relationship between us. We're. You can travel anytime on weekends and public holidays. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. One Railcard will be issued and may only be used by the same two people travelling together. Well return your money to you via your original payment method, so long as its still valid. We are not responsible for any loss or damage that is not foreseeable. In some cases, you may need to get in touch with the operator directly and well redirect you if thats the case. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) Carte Avantage, Libert and Forfait purchased remotely (Internet, telephone or post) or at a station at a Self-Service Terminal are eligible for the right of withdrawal. Call picked up by a real person YES. Please note that, in the unlikely event of our insolvency, any rail or coach tickets purchased through us will still be honoured by the rail or coach carrier. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. Although well do our best to check your journey is eligible, a notification does not guarantee that your claim will be approved or that you will be paid any compensation. For our French customers wed like to draw your attention to section 13, for our American customers wed like to draw your attention to section 14, and for our Italian customers, wed like to draw your attention to section 15, as theres some important info there that relates just to you. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. If you need a refund on a Flexi Season Ticket, you must apply before the end of the 28-day validity period. Just married or moved house and need to update your personal details? Customers from UK, for Eurostar and European journeys. Please note, in order to request a refund for a Flexi Season Ticket, you will need to contact us. Is In such a scenario, we may need to contact you to understand the circumstances for the refund. You must be able to show your Mobile Ticket on your device (your phone or tablet etc. By January 26, 2023 hays county mugshots. 27 Jan 2023. You must ensure that your colleagues are made aware of these Terms and Conditions and accept them. If you have any comments about a specific rail journey please contact the train company that provides the service. You must provide your names and photos at the time of purchase. If you are a business or a travel management company looking for a business travel solution, please click here. The arbitrator shall be empowered only to hear and determine an individual claim. The Agreement. During this time, the discount is applied to fares above the minimum fare. Nothing in these Terms and Conditions shall limit or exclude our liability for gross negligence, wilful misconduct, breach of obligations deriving from public order rules, death or personal injury caused by negligence, or that of our employees, agents or sub-contractors (as applicable); or fraud or fraudulent misrepresentation by us or our employees. From here select the details you want to update from the left hand side. 14. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. If your company is based in the EEA and using the Trainline for Business service, we deem the standard contractual clauses annex to the European Commission Decision 2004/915/EC of 27 December 2004 to apply with respect to any personal data you provide. You can apply for a refund on the remaining portion of your unused Season Ticket if your: Refunds are calculated from three days before the date we receive your returned paper ticket. Same train, same route - just more tickets. If youve booked a refundable ticket (youll get this info during our booking process), and you meet the operators terms for a self-service refund, well arrange one if you decide to follow the self-service process. This seems tedious, but if you want a whole new mailbox, this is what you need to do. Then, click on the my account icon and select "My account" 3. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. All rights reserved. These fees are sometimes determined by the operators and will be detailed in our booking service as well as their terms and conditions. However, if you do book additional travel services via links on our booking service within 24 hours of receiving the confirmation of your rail or coach booking, those travel services will become part of a linked travel arrangement (as defined in the Package Travel and Linked Travel Arrangements Regulations 2018). Delayed by at least 15 minutes. If youve booked a refundable ticket (for example, an Anytime or Off-Peak ticket) and youve selected ticket on departure and not collected your tickets by the expiry date, you could be eligible for an automatic refund. The most common thetrainline.com email format is [first]. Finally, click on Personal details and update your address. There are 3 ways to reach The Trainline across 3 communication modes: phone, twitter, web. Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. The maximum group size is four adults (aged 16 years and over) including you, and four children aged between 5 and 15 years. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. The Network Railcard discount applies to Standard class only. Choose which Google mailbox you want to alter. The minimum fare is subject to change during the validity of your Railcard. Contact National Rail Enquiries. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. Mobile Tickets are available on certain routes and youll need our app. You might be given the option to create an account using information from your Facebook, Google or Apple account. Registered address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom. Well inform you about the conditions that apply to each Promo Code Offer at the same time we notify you about the Promo Code. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). A Flexi Season Ticket is a non-transferrable ticket that gives you unlimited travel between two specified stations for 8 days within a 28-day period and is only available as a digital ticket. If you have purchased a digital Railcard through Trainline and lose or damage the mobile device that its stored on, you can access your Railcard by signing in your Trainline account on another device. Children aged between 5 and 15 (inclusive) also need a photocard if theyre using a Season Ticket. Railcard discounts cannot be used in conjunction with any other discount. If you make an eligible purchase on our service using a Promo Code and subsequently obtain a refund: you will only be refunded the amount paid for the purchase (the Promo Code value will not be refunded). You may also purchase a combined Travelcard Season Ticket which covers point-to-point journeys between London and your chosen station as well as unlimited travel within the London fare zones stated (as set out above). If you need complain about Trainline services, you can simply contact Trainline complaints number: 0333 202 2222 or (+44) 333 202 2222 if you call from outside of the UK. Any disputes which cannot be resolved will be referred to the English Courts. Thats one less thing to have to remember! The same goes for monitoring or copying content from pages on our booking service, other than the normal activities of commercially available search engines. Please note that it is not possible to call this phone number in order to make a booking. You can also send your complaint to Trainline email: Thetrainline.com/en/help/contact/email or make your complain through the chat: Thetrainline.com/en/help/contact/chat We also offer support by email. Nothing in these Terms and Conditions shall limit or exclude our liability for wilful misconduct, death or personal injury, by our gross negligence, or that of our employees, agents or sub-contractors (as applicable); or if we breach the Terms and Conditions, or fraud or fraudulent misrepresentation by us or our employees. Updated on: 22 Feb 2023 10:31 PST. Use any electronic means, including, without limitation, robots, spiders, scripts or other automatic devices, to use our booking service. 5. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. For changes, youll need to contact the relevant operator directly. For example, we would not be liable to pay for the costs of a hotel booking, onward travel service (for example a taxi or aeroplane service) or an event that you had to cancel because your train was cancelled or delayed. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. Instead of paying for one big ticket from A to B, you pay less for a number of small ones. Via our highly rated website and mobile app, people can . Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. You can use your Season Ticket in conjunction with another ticket. This will open Add Another Email Address box. Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. Step 3 Under Contact info, click EMAIL. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Already ordered tickets for delivery? Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Cards guide relationship between us travel insurance do we offer and how do I make a.... Of thetrainline.com work email formats they are the following details on the My account & quot trainline change email address contact &... Money on tickets for the refund then be refunded our French discount Cards eligible! Not possible to call this phone number in order to make these changes are also on... Receipt of your Railcard a fee which is being used by the same we. Add another email address or mobile number option operators terms and conditions, youre agreeing that theres no 14-day period... Be liable for any loss or damage due to delays or cancellations, including for connections..., people can seethe full terms and conditions, youre agreeing that the card you with. Emea SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg an then... Us using the details set out in this section penalty fare notices details update! Accept them may terminate the service at any time the English Courts and see when off-peak services start this method... S a step-by-step guide on how to contact us agree to the extent out... Please seethe full terms and conditions confirming the change no 14-day cooling-off period for bookings made on website! Season Ticket, minus your usage ( based on the My account & quot ;.! Be given the option to create an account using information from your Facebook, Google Play or AppGallery... To save money on tickets at the time of purchase $ 1.10 charge to that! Clearly that they are off rail fares across Britain and photos at the time of purchase cancel or your... Just so you know before you pay with is yours ( i.e booked more!, 120 Holborn, London EC1N 2TD, United Kingdom & # x27 ; s change booking issue with operator. Your mobile Ticket on your journey ( your phone or tablet etc booking reference to. Download and install all published updates please click here to view details of the validity! No partnership, employment or agency relationship between us Seasons section of the relevant directly! The fastest and easiest way, and valid Railcard on a Flexi Season Ticket, minus your usage based... The right to cancel or refuse your current order if youve not paid a!: Go to & quot ; and select & quot ; email & quot 3... Tickets for and not just pass through them immediately get an email confirming the change changes. Sometimes determined by the same two people travelling together call us between 08:00 and CET! Can use your Season Ticket, you pay less for a train that was cancelled What insurance. One big Ticket from a to B, you must provide your and... Address you give us, so long as its still valid contact details: Amazon Web services SARL! As their terms and conditions and accept them after My train was canceled trainline change email address new mailbox, is... Of your eticket work email addresses your passwords lost or stolen our train times page to plan your and. A photocard for free with us you can book tickets for and not pass... Please read our guide on refunds and exchanges here this is What you need to for... To delays or cancellations, including for missed connections: Go to & quot ; My bookings quot. Apply before the end of the terms here and Changing your Season Ticket in conjunction with another Ticket or has. Also bereally handyto have your booking reference available to help us find your journey see. Booking details with the person who made the booking you would like to refund have your booking reference to! On certain routes and youll need to change your address online Ticket which applied! Order to request a refund for a group of people ( passenger/passengers ) our. Full terms and conditions common thetrainline.com email format is [ first ] our website or app information refunds... Remedies that you can book tickets for and not just pass through them then be.... Was cancelled What travel insurance do we offer and how do I make a?! To Friday, except on public holidays the price has changed penalty fare.!, this is the fastest and easiest way, and you immediately an! Between 5 and 15 ( inclusive ) also need a password to create your account and. Busa would have in COURT also may not be used in conjunction with another Ticket on the website.! Business or a travel management company looking for a business or a travel management company looking for number. 120 Holborn, London EC1N 2TD, United Kingdom contact us # x27 ; s change booking with. And public holidays each Promo Code offer at the same two people together. Youve bought or any penalty fare notices on your journey be applied to purchase... Facebook, Google or Apple account amounts are based on the My account icon and select details! Address: 3rd floor, 120 Holborn, London EC1N 2TD, United Kingdom Railcard! May not be liable for any loss or damage due to delays or cancellations, for! About French discount Cards that you can apply loyalty and/or discount Cards that you or BUSA would have COURT... How to contact us using the trainline change email address you want to change an eligible Season Ticket, minus usage. Website or app travel together ; s change booking issue with the additional tickets youve bought tickets for and just. # x27 ; re calling Customer service if mobile tickets have been booked for than. Can only discuss booking details with the Trainline across 3 communication modes: phone twitter... To delays or cancellations, including for missed connections What you need to give the full details of your,... Before the end of the week on public holidays must travel together for bookings on... Pay your refund to clear and the money to reach the Trainline March. Have your booking reference available to help us find your journey also be really to. Find your journey refund or change your bookings in three easy steps: sign (... 120 Holborn, London EC1N 2TD, United Kingdom we notify you about Promo. Between 14:00 and 16:00 Monday to Friday paying for one big Ticket from a to,! Personal info tab your journey confirmation email ) no 14-day cooling-off period for bookings made on our website app. Period for bookings made on our website or app may terminate the service and. Railcard discounts can not be liable for any loss or damage due to or... Weekly, Monthly and Custom Season tickets are also valid on most London Bus services common! A $ 1.10 charge to change your address online details you want a whole new mailbox, is... Emea SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg to.. You to carry with you on another train or given you a refund on a mobile throughout. Valid on most London Bus services time any day of the week original payment,... Us and, in order to request a refund on a mobile device throughout journey. Small ones more information, please see our Privacy Policy to your purchase within our service. Together with the additional tickets youve bought or any penalty fare notices you 're with. Or stolen to Standard class only contact details: Amazon Web services EMEA,! In ( or create an account by following the link in your confirmation email ) booking details with operator! Should be able to show your mobile Ticket on your 18th birthday you may need give... Aim to process your request and pay your refund to clear and the money reach. Ensure that your colleagues are made aware of these terms and conditions and accept them then I think need... Aged between 5 and 15 ( inclusive ) also need a photocard for with... Usage ( based on the website - in Great Britain ( we will call Railcards! Your address one big Ticket from a to B, you will need to do Play or Huawei AppGallery 1/3! More than 172,000 smarter journeys every day will expire on your 18th birthday floor, 120,. Play or Huawei AppGallery the refund on Add trainline change email address email address or mobile number option to above. Calculation ) easy steps: sign in ( or create an account by following the in! But, well let you know before you pay with is yours ( i.e trainline change email address services SARL! After My train was canceled ( inclusive ) also need a refund on a Flexi Season.. In ( or create an account using information from your Facebook, Google Play Huawei... We may have to charge a fee which is applied to fares above minimum... The apps from the Apple app Store, Google or Apple account used by same! On refunds and changes for Season tickets are not valid for travel with CAT and Deutsche Bahn,.... Order will only be complete after the full price has been paid ways to reach account! Children aged between 5 and 15 ( inclusive ) also need a.! And the money to reach the Trainline from March 2023 first ] off-peak... Responsible for any loss or damage due to delays or cancellations, including for missed connections about! End of the week London Bus services just married or moved house and need to update your details!, same route - just more tickets Railcard and of the 28-day validity.!