[deleted] 4 yr. ago Aimee Campbell, StubHub's global head of public affairs,. I linked my Astros ticket account and MLB account in the past. They also get to itemize how those prices are calculated. Select your seats Provide account and payment information If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Check 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it). Tickets for these new dates will go on sale March 3 at 10 am local time . This is done to prevent potential fraud or security issues. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. @jb8z @Lindy If either of you need assistance with receiving your tickets, I'm happy to help if you send me a private message, please. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. About 3 business days before the event. Select the date of the event and the type of ticket you're selling. Listings expire depending on the event and delivery method: When the event starts or up to 90 minutes after the event starts. good luck, access downloaded the code but it was not accepted at the gate. Tickets will go on sale to the public through the primary marketplace - which is more often than not going to be Ticketmaster. Are you within 48 hrs of the event? Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. When you purchased your tickets, you should have received an email confirming you purchase. Tickets will then appear on secondary ticket marketplaces such as StubHub, VividSeats or Ti. "Did you know that there's a tunnel under Ocean Blvd" out March 24th, 2023! You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. I called customer service yesterday, 4/22, and they said they contacted the seller and that they would email me within the hour. This process is directly done on the primary and once you accept the tickets, the seller no longer has access to them and they are now in your account. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. We are changing the way you register and sign-in to the StubHub Community. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Ticket Listing Information 9. My court date listed on the ticket says 9/19. When you purchased your tickets, you should have received an email confirming you purchase. My question involves a traffic ticket from the state of: California 72 days ago I received a stop sign ticket. After the switch, you will enter the email address you use to access the community in order to reset your password. All Rights Reserved. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? Thanks. No. After the switch, you will enter the email address you use to access the community in order to reset your password. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Ticket prices have not been released and it's unclear when the general onsale will begin. all star game disaster averted. they have until November 3rd to deliver, and the show is on the 4th. They "guarantee" tickets in time before the event, however, I had to call customer service because I hadn't received my tickets. se Google Chrome for a smoother experience. selling tickets that arent available yet. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek You might have to create an account. I bought tickets to tonight's MLB All Star game a few days ago. If Last Minute Services is available, you can, (on the StubHub app, tap the first drop-down menu to see it). Tap on a row with the green ticket icon. Please try again." After the switch, you will enter the email address you use to access the community in order to reset your password. No. You see that, so you jump in and try to buy these good tickets. They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. Thanks. In most cases, venues are now not releasing tickets until 24 hours prior to the event. Help us improve this article with your feedback. StubHub is the OG of ticket resale. Do I need to verify my email address to access tickets? If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. Great question. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. Thanks! You will enter your community username and new password and done! Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. After the switch, you will enter the email address you use to access the community in order to reset your password. Sometimes season ticket holders for the venue have access. The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. I read that uninstalling and installing the app could help, but it does not. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. Tap on the "Tickets" tab in the navigation and select "Buy Tickets" section at the top of the view Make sure you have the correct team selected. But it isn't always that easy. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. If you have the PDF file, you can relist them and upload the tickets. On stub hub, I got screwed. Bought my tickets 4/6, said they would be ready 4/22. This timeframe can range from 24, 48, or even 72 hours. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. How can I access my contacts? Sorting by date helps you discover events,. Press question mark to learn the rest of the keyboard shortcuts. Don't show them on your phone. No. Sorry we couldn't be helpful. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. If you still do not see your tickets in the Tickets tab's Wallet, or your account number is not located on the My Ticket Accounts page in the MLB Ballpark app, please contact the Cardinals at tickets@cardinals.com or 314-345-9000. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Sorry we couldn't be helpful. Don't show them on your phone. Customer service all the way to your seat, 2000-2022 StubHub. Yes No. I linked my Cardinals ticket account and MLB account in the past. A ticket delivery delay can happen when: The ticket company hasn't released tickets to the original buyer yet The venue, artist, or team won't release tickets until a couple days before the event When a ticket delay happens, you may not get your tickets until just before the event. So sorry to hear about the tickets and the event being sold out! Find or create the event you selling the tickets for. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. You will enter your community username and new password and done! Lindsay is the author of this solution article. Select 'Get tickets' to download and print, Use the StubHub app to scan them at the event like a Mobile ticket, or, Select 'Get tickets' to download and print them like an Electronic or Instant download eTicket (PDF) ticket, They'll be delivered to the address you chose when you bought them, We'll email you when they're in-transit so you can follow the delivery. You will enter your community username and new password and done! Stubhub doesn't guarantee anything. I'm not sure what I need to do if I can't pay it by the court date. You will enter your community username and new password and done! On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. Event is September 26. How you get your tickets depends on the kind you bought. What happens if events are postponed or rescheduled? Create an account to follow your favorite communities and start taking part in conversations. IKnowEyes92 2 yr. ago That's great for the seller but who's to say he didn't misspell my email or something and that's why I'm not receiving anything ? Customer service all the way to your seat, 2000-2022 StubHub. Also, the pandemic broke their back and their customer service is almost non-existent. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Then go to team "Colorado Rockies" and your tickets should be in there. I am having the same issue. Sellers also receive some benefits from this FanProtect Guarantee. In most cases, tickets aren't issued until 24 hours before the event. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Is this normal? Hey jbsmith! Check both the 'Open' and 'Completed' tabs to see if your tickets sold. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. Yes Yes Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." . Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. StubHub is an eBay company that began selling and reselling event tickets in 2000. Download the MLB Ballpark app. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. In most cases, tickets arent issued until 24 hours before the event. Press question mark to learn the rest of the keyboard shortcuts. Reddit and its partners use cookies and similar technologies to provide you with a better experience. on tickets issued to original buyers. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This states if there is an issue with delivery we will find comparable tickets or your money back! Stubhub usually gives a seller until 3 days before to deliver before they are considered not fulfilled ominousvoyager 1 yr. ago it says the seller has been notified, and i will receive an email when the seller decides to transfer them i guess. Re: No barcode after accepting the ticket, It's the Elton John: Farewell Yellow Brick Road concert in San Francisco on 9/13. Re: selling tickets that arent available yet. No. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. The Doobie Brothers have announced a 35-date tour from June to October 2023 as an extension of their 50th anniversary tour. StubHub facilitates the transactions between buyers and sellers but holds no inventory.. We are changing the way you register and sign-in to the StubHub Community. We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Help us improve this article with your feedback. That time has now passed and still no tickets You won't be able to get a refund as it's their policy. how is stubhub allowing tickets to be sold that havent even gone on presale yet? . I check the L.A. Superior court site daily and the ticket is still not in the system. No matter how you get them, we'll email you when they're ready. I wonder how I will be able to use the ticket / be admitted to the concert if there is no barcode / QR code. Sorry we couldn't be helpful. 1. It's the real deal Buying tickets on StubHub guarantees you a. However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Use of this website signifies your agreement to our, / The event is today and I still dont have my tickets. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Your order's delivery status tells you if the tickets you bought on StubHub are ready. You can buy several kinds of tickets on StubHub,and they're delivered in different ways. It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! Id guess brokers who have confidence theyll get tickets. If so, wait a few minutes. But, no need to worry on that actually as you do have the tickets! Yes For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. We'll pay you through your payment method if your tickets sell. Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ballpark app fixes this. Id recommend making sure you use the link on Lanas website and having it ready about 30 minutes before to make sure you get tickets. Prices are set by sellers and may be above face value. If you buy you are covered by Stubhub fan promise. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? You'll pick up your tickets on event day. Danielle is the author of this solution article. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Some fans had sticker shock when tickets . Use of this website signifies your agreement to our. I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. Hey this was just happening to me as well. What are "Email Delivery" and "Instant Download" tickets? https://www.vox.com/the-goods/2019/7/22/20703858/live-nation-ticket-resale-scheme-metallica-billboard-report. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Ticket sellers on StubHub get to set their own prices. Create an account to follow your favorite communities and start taking part in conversations. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Apparently the seller had posted the tickets on multiple sites and they had sold on another site. What happens if events are postponed or rescheduled? Did you find it helpful? List the details of the ticket. doesn't leave me any wiggle room All Rights Reserved. It is common for ticketmaster to not release tickets in advance (therefore the seller has to wait to complete transfer or alternatively, they do not appear for you to use yet). Finally there are occasional speculators who will list and supply the same or better seats. Customer service all the way to your seat, 2000-2022 StubHub. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. When you go through the checkout process, it turns out that there are extra fees attached to the deal. Finally there are occasional speculators who will list and supply the same or better seats. Will my seats be side by side? I never received an email. Make sure you signed in with the right account. Kasper is not the only fan who. We are changing the way you register and sign-in to the StubHub Community. In most cases, tickets arent issued until 24 hours before the event. Tickets for the big Springsteen and E Street Band stadium homecoming shows at MetLife go on sale Friday, Feb. 24, 10 a.m. for the Aug. 30 show and noon for Sept. 1, through Ticketmaster.com for "Verified Fans.". By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. Your order's delivery status tells you if the tickets you bought on StubHub are ready. Anyone know what to do? Apparently they should be ready by midnight tonight. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Customer service all the way to your seat, 2000-2022 StubHub. We are changing the way you register and sign-in to the StubHub Community. I found two separate listings for tickets in the same section and row. If you buy you are covered by Stubhub fan promise. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. The tickets from what you described were transferred over to you by the seller to accept. You may be able to find a countdown on when the QR codes if you sign into your Ticketmaster account by signing into your account directly on a desktop web browser. Sorry we couldn't be helpful. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". Press J to jump to the feed. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. The account credit can be used for any regular season game during the 2022 season". Perhaps I misunderstood how StubHub works, but I thought tickets went on sale at StubHub (for higher prices) AFTER the tickets went on sale to the general public. Select 'Get tickets' then 'Track your ticket(s)' for tracking details. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Thanks for any help. Danielle is the author of this solution article. Use of this website signifies your agreement to our, / Understanding your order's delivery status. You can add PDF tickets or mobile QR screenshots by opening the file and selecting Copy to SeatGeek. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Please try again." In the form of a scam, a seller will set a competitive ticket price. How do I determine the seat numbers for a ticket listing? 48 hours before the event. So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. They use bots and whatnot which is so annoying. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sometimes season ticket holders for the venue have access. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. Some teams, venues, or artists put delivery delays. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. A place to discuss and share all matters concerning singer, Lana Del Rey. Help us improve this article with your feedback. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. What happens if events are postponed or rescheduled? You are buying tickets from a third party; StubHub is not the ticket seller. In your order details, we'll tell you when you'll get the tickets if they're not ready yet. Not getting your tickets until the day of the event has become more common with venues. (Game is day after tomorrow). I am in the same boat here what ended up happeneing to you? We are changing the way you register and sign-in to the StubHub Community. As long as you claimed the tickets in your App, you'll be good to go. If you can't deliver the tickets you sold on StubHub, you need to tell us. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. Which unfortunately means replacements are sometimes not possible. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. If I purchase both sets, will the seats be together? You will enter your community username and new password and done! Hey @Ckwade123. After the switch, you will enter the email address you use to access the community in order to reset your password. Did you find it helpful? If not, tap on the team name filter to change. If Im selling MLB tickets I enter a barcode into the system that barcode is reserved to whoever the owner is . . A massive field experiment by Berkeley Haas Prof. Steven Tadelis with the online ticket marketplace StubHub concluded that so-called "drip pricing"whereby additional fees are only disclosed when customers are ready to confirm their purchasesresulted in people spending about 21% more. I mean that all sounds legit but when I ordered the tickets they said they would be ready by end of day yesterday. Have to imagine its a total shit show there as they get out from the pandemic. All Rights Reserved. No. Ticket resale site StubHub, which held roughly half of market share in 2017, has never kicked anyone off its U.S. site for using bots. Like eBay, StubHub ignores design in favor of data. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. They should appear on the site soon. Press J to jump to the feed. MLB is partnered up with Stubhubs and is fully integrated with them. All Rights Reserved. Probably way understaffed at the moment. Did you just list the tickets? When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. I dont want all this stress right now! Why are my credit card details necessary? Danielle is the author of this solution article. Do I need to print these tickets? Yes If the tickets didn't sell yet: Upload them to My tickets > Listings; The tickets already sold: Deliver them to your buyer through My tickets > Sales; Did you find it helpful? If you have replacement tickets to offer, list the ones you have. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. Their customer service number is 866-788-2482. Print. Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Until these issues are resolved please return any unwanted future game tickets for Account Credit. Select the game to which you want to buy tickets. The event is tonight. After that I received an email on 4/6 saying they were ready and I should be getting another email to 'Accept' the tickets. All you need to do is keep an eye on them and the QR code will show up here soon. Help us improve this article with your feedback. Why does it out that date if closer to 24 hours? Stubhub has had some serious software glitches the past few months. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket Some teams, venues, or artists put delivery delays on tickets issued to original buyers. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. I have the same issuesee photo. In order to sell tickets on StubHub, you need to: Create a StubHub account. Does StubHub help get a Buyer toCancel / Accept Replacement Tickets, Difficulty Selling My Mets Tickets on StubHub, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go.