We also ensure all reviews are published without moderation. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. 1 year ago. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). All bookings include free cancellation up to 48 hours before the pick up time. If not, you will need to purchase the cover at the car rental company counter. Never ever use Wisecars. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. All rights reserved. To improve our service and website, we may use small data files known as Cookies. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. If you're in the 21 to 25 age range, you will likely have to pay a young driver fee. By using our website, we assume you agree to our, Your rental agreement may require you to have, https://www.wisecars.com/en-us/faq#contactSection. Re: Wisecars car rentals. The rental vehicle will be provided to you directly by our partnering Car Rental Companies in our capacity as acting agent. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. If your plans change in advance, you can bring your pick-up time forward by amending your booking. Dear Steve,Thank you for leaving us your feedback!We're glad to hear that the booking process was easy for you. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. This information must be sent via email and give Wisecars the relevant details of the incident. The rules that apply to the main driver also apply to any additional drivers. If not, you will need to purchase the cover at the car rental company counter. Excess Protection covers theft, vandalism, and damage to the vehicle, including: Wisecars Excess Protection products do not cover the following: Should your vehicle get damaged during your rental, you must notify Wisecars within 24 hours of the date on which the incident took place and no later than 48 hours after the rental period is completed. In that case, the special cancellation terms are presented during booking. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. ONWise users may obtain an online cancellation quote through our contract administration platform. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. Complaints related to the car rental companies' responsibilities should be addressed directly to the car rental companies. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. All rights reserved. Email Protect your account with two-step authentication Send code Please note, in most cases Car Rental Companies will reserve a security deposit even if you purchase one of our DeductibleProtection products. All cancellations outside of the aforementioned timeframes will not be refunded. Anyone can write a Trustpilot review. Keep copies of all relevant documentation you are asked to complete. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. rtkelsek (4612) 5 csillag 5310 db 4 csillag 905 db 3 csillag 188 db 2 csillag 81 db 1 csillag 1126 db. Their cancellation policy is flexible and their customer support seemed quick and very helpful. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. He explained to me patiently and clearly. 8 Feb 2023. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. In that case, please contact your bank for additional details. You can also extend the free cancellation time frame by purchasing our Cancellation Protection. Replies to negative reviews in < 24 hours. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. I am looking at a deal on Wisecars.com and it's significantly cheaper than what I've been seeing. Your rental agreement may require you to have mandatory local insurance, which results in additional charges at the time of rental. Here are 8 tips for writing great reviews. In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. Expired or provisional licences will not be accepted. All rights reserved. We landed at Denver Airport and the rental company refused to give us any car even though they had plenty of vehicles for customers that did not book through Wisecar. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Consider the cancellation policy. If you do not agree with any part of them, you must not proceed with your booking. Hello!Thank you for sharing your feedback with us!We're glad you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Please keep in mind that any changes that you make to your booking will probably change the rental price. Please note that waiting for a partner's comment or documentation might extend this timeline in rare cases. This product is an additional insurance which covers up to 1000 USD of your excess amount in case of accident. If you do not reply within 15 calendar days to any of Wisecars emails, the case will automatically be closed without any resolution and/or compensation. Please note, Wisecars Protection Package does not cover damages to the clutch, upholstery or any towing fees. I'M TRULY IMPRESSED. Dear Paul,Thank you for contacting us! Consumers complaining about Wisecars most frequently mention credit card problems.Wisecars ranks 100th among Car Rental sites. you can cancel your booking up to 2 hours before your pick-up time with a refund excluding the value of the Wisecars Protection Package; you are entitled to an exemption from deductible fees in case of car theft or damage to the rental car; your deductible is covered up to USD 250 in case of an accident, damage to tires or glass, or loss of keys. Please note, it is your responsibility to provide all the above-mentioned documents. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Do not cancel your booking with the Car Rental Company directly as additional fees may apply. It is entirely up to the Car Rental Company whether they decide to do so or not. These are: Basic, Basic Plus, Inclusive, Exclusive and Premium. Youll have to pay for any optional extras (such as child seats and GPS devices), along with young driver, additional driver and one-way fees, when you pick up your rental vehicle. I refused to pay and they refused to refund me my $535 back. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. You will find the telephone number in the Car Rental Agreement. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. It is forbidden to use the website of Wisecars for any purpose other than for the personal use of booking a car rental. Reduce your carbon footprint by selecting a greener car hire option. Please keep in mind that inclusions may differ between car rental companies. My Wisecars booking had to be cancelled also so I contacted customer support and dealt with Maryna who was extremely helpful in dealing with my booking. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. Should you decide to purchase coverage directly from the Car Rental Company, we recommend that you check before or upon picking up the car what are the exclusions to the coverage included in the Car Rental Transaction. Wisecars employs limited use of cookies for your safety and does not store any personal data. Wisecars is an independent travel broker who does not represent any particular car rental company. What's Wisecars' cancellation policy? charges that are not related to damage repairs,such as any administration fee; costs for the repairs that are not approved by the Car Rental Company; cleaning charges or costs for damage to the cars interior (unless caused by a collision); costs for the damage to / loss of child seats, GPS devices or other extra equipment; car theft if the keys are left in the vehicle or if due care and attention is not taken; your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). You will receive a full refund if you request the cancellation 48 hours before the pick-up time. We use dedicated people and clever technology to safeguard our platform. It is a huge scam. It is one of the scummiest business models I have ever seen. I reached out to Wisecars, who were really understanding of the issues I encountered. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. For a confirmed booking, if the local provider is unable to perform its obligations in providing the vehicle due to insolvency, we will do our best to redirect your booking to another Car Rental Company. They may be needed if you wish to make a claim. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. Wisecars will process your cancellation refunds in 7 days. The deals that we offer are inclusive of any fees and taxes, however, some of them don't include any insurance.In this case, you can choose another package which already includes insurance (but is more expensive) or provide proof of your own coverage at the pick-up.Regards,Rachel from Wisecars. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties.
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